Privacy policy

Privacy Policy

This Privacy Policy (the "Policy") explains how Alsebai Jewellery collects, uses, discloses, and protects the personal information obtained from individuals when using the services provided by Alsebai Jewellery.

This Policy applies to the website operated by Alsebai Jewellery, including any mobile applications and other online platforms (collectively referred to as the "Website"). By accessing and using the Website, you consent to the terms of this Policy.

Information We Collect

Alsebai Jewellery may collect and process personal information when you interact with us, such as when you register as a customer, make a purchase, subscribe to our newsletter, participate in surveys or contests, or contact our customer care team. The types of personal information we may collect include your name, contact details (address, email address, phone number), billing information, purchase history, and any other information you voluntarily provide.

We also collect certain non-personal information automatically when you visit our website. This may include your IP address, browser type, operating system, referring URLs, pages visited, and other usage data. We use this information to analyze trends, administer the Website, track user movements, and gather demographic information for aggregate use.

How We Use Your Information

We use the personal information we collect for various purposes, including:

1. Providing and improving our services: We use your information to process your orders, fulfill your requests, and provide a personalized experience on our website. We may also use your information to enhance and improve our products, services, and overall customer experience.
2. Communication: We may use your contact details to communicate with you about your orders, respond to your inquiries, send important updates or notifications, and provide customer support.
3. Marketing and promotions: With your consent, we may send you marketing communications, such as newsletters, special offers, and promotions related to our products and services. You have the option to unsubscribe from these communications at any time.
4. Legal obligations: We may use and disclose your information to comply with applicable laws, regulations, or legal processes, and to protect our rights, property, or safety, as well as the rights, property, and safety of our customers and others.

Information Security

Alsebai Jewellery takes appropriate technical and organizational measures to safeguard the personal information we collect and protect it against unauthorized access, loss, misuse, or alteration. We maintain physical, electronic, and administrative safeguards to ensure the confidentiality, integrity, and availability of your information.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Sharing of Information

Alsebai Jewellery does not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our business, conducting transactions, delivering products, and providing services to you. These service providers are contractually obligated to protect your information and are prohibited from using your personal information for any other purpose.

We may also disclose your information when required by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.

Third-Party Links

Our Website may contain links to third-party websites or services that are not operated or controlled by Alsebai Jewellery. This Policy does not apply to any third-party websites. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

Updates to the Privacy Policy

Alsebai Jewellery reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Policy on our Website. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your personal information.

Applicable Laws and Jurisdictions

This policy as well as your access to the website, and any of Alsebai's online platform is subject to and goverened by the laws of the United Arab Emirates as applied in the Emirate of Dubai without giving effect to conflicts of law principles thereof. Any dispute regarding this Policy or our handling of your personal information is subject to the jurisdiction of the Dubai Courts.